Aer Lingus

0844 248 2553

Aer Lingus, an Irish airline, was founded by the Irish Government and was privatised in 2006. The Airline is now owned by the Internation Airlines Group. Until 2007 the airline was apart of the OneWorld alliance, it decided to end it’s membership and is now has agreements with several other airlines such as British Airways. Ryanair has previously tried to take over the airline but was denied by the European Commission as it would have controlled 80% of the flight departing from Dublin Airport at that time. You can get in touch with the Aer Lingus customer services department by calling 0844 248 2553.

Other Aer Lingus Contact Numbers:

You can use the numbers listed below to get into contact with a member of the Aer Lingus team, either in a specific department or just their customer services. You don’t need to be a customer you can call Aer Lingus to inquire about anything regarding their company before you purchase tickets with their service. If you would like to find out more information about Aer Lingus you can do so on this page.

Department Contact Number Opening Hours
Customer Services 0844 248 2553 Monday to Friday
22 hours (closed between 6am-8am)
Saturday to Sunday
21 hours (closed between 6am-9am)
Head Office 0843 208 4452 Monday to Friday
22 hours (closed between 6am-8am)
Saturday to Sunday
21 hours (closed between 6am-9am)
Complaints 0843 208 4453 Monday to Friday
22 hours (closed between 6am-8am)
Saturday to Sunday
21 hours (closed between 6am-9am)
Bookings 0844 248 3681 Monday to Friday
22 hours (closed between 6am-8am)
Saturday to Sunday
21 hours (closed between 6am-9am)
Cancellations 0844 248 3678 Monday to Friday
22 hours (closed between 6am-8am)
Saturday to Sunday
21 hours (closed between 6am-9am)

Aer Lingus Customer Services – 0844 248 2553

There are many reasons you feel you need to contact the Aer Lingus customer services department such as if you need more information about an arrival or departure or you would like to find out more about any of their other services. Aer Lingus offers flights from Ireland to many destinations within the UK and USA, with Aer Lingus you can pre-clear US immigration in Dublin and Shannon airport when on a connection from regional airports such as John Lennon Airport. They offer online check-in which is a much simpler way for you to check into your Aer Lingus flight especially if you are running late. You can use online check-in 2-30 hours before your flight or if you’re travelling transatlantically you can check in 2-24 hours before departure. Certain routes can even use the online check-in services up to 30 days before departure, you will need to pay a fee to reserve a seat in this circumstance as free seat allocation is only available when check-in is available for everyone. If there has been a problem with your flight or tickets you should contact the customer services department. You can contact the customer services department regarding any of these issues or inquiries by calling 0844 248 2553.

Head Office – 0843 208 4452

The Aer Lingus head office is available for you to call if you are interested in finding out about working for the company as well as any opportunities that are available at the moment. You can also call if you would like to be transferred to their marketing, HR or other specific departments if you have an inquiry that is particular to that department. You can get in touch with the head office by dialling 0843 208 4452.

Business Class

You can also call their head office to find out more about their business class service which is Aer Lingus’ priority customer service, once you are in business class you will experience cabins that allow you to lie flat and sleep through your long-haul flight, you will have lots of room and you will be able to eat modern Irish food from china plates. You can also choose to eat dinner at the JFK airport so you can sleep through the full flight undisturbed and wake up in Ireland. The cabins also have free wifi, 16″ TVs with in-flight entertainment systems with over 90 shows, box office films and 1,000 albums. You can only travel business class in transatlantic flights.

Gold Circle

You can call the head office to inquire about the Gold Circle frequent flyer programme which is a membership that allows you to collect points for flights you have taken and spend them on a range of rewards offered by Aer Lingus and their partners. The frequent flyer programme offers three tiers Gold Circle, Gold Circle Prestige and Gold Circle Elite.

Complaints – 0843 208 4453

You can contact the complaints team if you are unhappy with your experience with Aer Lingus such as if a staff member was rude or disrespectful to you, you feel your cancellation was not dealt with correctly, you have had a problem with your flight or check-in or you would like to complain about any other issues you have had. You can get in touch with the complaints team by calling 0843 208 4453 and discussing the problem you have faced. Be aware that you will need to provide your contact information as well as any evidence you can provide to help your claim.

Bookings – 0844 248 3681

The Bookings department can be contacted if you would like some assistance booking a flight, you need to change the date or time of an upcoming flight booking, you need to book a special assistance flight or you want to inquire about certain flights before booking them. A member of the bookings team will need your account details if you would like to change any details on your booking and if you would like to book tickets on the phone they may ask for your payment details and personal details. To contact the bookings team call 0844 248 3681.

Cancellations – 0844 248 3678

You should contact the cancellations department if you need to cancel your Aer Lingus flight as the cancellation policy differs for different types of flight fares. Low fares are completely non-refundable, except for flights that are travelling to or from the US, you can cancel these flights up until 24 hours before departure. Plus fares are also non-refundable but flex fare refunds are available if you cancel before the flight is due to departure from the airport. If you have business or business flex fare you will receive a full refund with 15% deducted as well as an administration fee. You can contact the cancellations team by calling 0844 248 3678.