0844 248 2567

Airbnb is a company that facilitates communication between B&B owners and customers. Airbnb offers a platform that allows customers to search for dates, room type and the number of people staying to find a B&B available for a set date in a specific area. This platform allows B&B owners to reach and target a new type of customer who potentially only use the app to book accommodation and to manage their bookings and transactions. Airbnb was founded in 2007 by two roommates Joe Gebbia and Brian Chesky who needed help paying their bills, they set up inflatable mattresses in their living room in San Francisco offering accommodation with a handmade breakfast during times when the rest of the city would be booked up such as for sports events and celebrations. When the third founder joined, Nathan Blecharczyk, the company took off and is now the largest travel app service in the world. In just 8 years it was worth $25 billion. You can get in touch with the customer services department by calling 0844 248 2567.

Other AirBnb Contact Numbers:

Below you can find information regarding Airbnb’s different departments as well as how to contact those departments if you would like more information or support. You can contact Airbnb if you are a customer or you are looking for more information before booking with the Airbnb services. To contact Airbnb by telephone call you can use the numbers listed below.

Department Phone Number Opening Hours
Airbnb Customer services 0844 248 2567 Monday to Friday: 9am – 5.30pm
Saturday and Sunday: CLOSED
Airbnb Head Office 0843 208 2321 Monday to Friday: 9am – 5.30pm
Saturday and Sunday: CLOSED
Airbnb Complaints 0843 208 2325 Monday to Friday: 9am – 5.30pm
Saturday and Sunday: CLOSED
Airbnb Bookings 0843 208 8066 Monday to Friday: 9am – 5.30pm
Saturday and Sunday: CLOSED
Airbnb Host Support 0843 208 8067 Monday to Friday: 9am – 5.30pm
Saturday and Sunday: CLOSED


Customer Services – 0844 248 2567

If you are a guest using Airbnb for a stay it is best you call the customer services team if you have any questions or are experiencing any problems. You can get in touch if you would like to report a problem with your account such as you have been blocked or you can’t log in, you are experiencing a problem with your app, you need to notify Airbnb about an issue with their review system, you need to file for false billing, you want to know more about a host, you would like to inquire about starting a hosting account on Airbnb, you want to find out about the Airbnb options in your city. The customer services department can be contacted on 0844 248 2567.

Head Office – 0843 208 2321

AirBnB is a company that has exploded in popularity over the past decade, and their success means that they have become a ubiquitous presence all over the world. It’s very likely that, next time you make a short visit to a new place or need a B&B for whatever reason, that you’ll consider Airbnb. Despite years of the most spectacular success that anyone in the business world has ever seen, the Airbnb head office has stayed right where it began – its home city, San Francisco. However, one thing has changed – the head office of Airbnb isn’t a loft apartment full of airbeds that the owners can’t afford rent on: it’s a multi-floor office building full of personal teepees, touch screens and huge windows that fill it with sunlight. However, for a variety of reasons, you may need to call the Airbnb head office team – either while trying to book your stay, during your visit, or after you’ve left. As a host, you may need to call at any time, for any reason. The head office can be contacted by calling 0843 208 2321.

Complaints – 0843 208 2325

You can get in touch with complaints department on 0843 208 2325 and you can file a complaint about the app itself or regarding a recent stay you have had such as a host being inappropriate or rude, if you are a host you can file a complaint about a guest who recently stayed with you or about the hosting features all together using Airbnb. You will need to provide evidence, account information and personal information. They will get back to you with an update regarding your claim.

Bookings – 0843 208 8066

If you are struggling to make a booking using the Airbnb app you can contact the Airbnb bookings department. A member of the bookings team will be able to walk you through the steps of booking on the app or they will be able to book for you via phone call. If you would like to book over the phone you will need to provide what host it is as well as your account or personal details. You can also inquire about booking for accessibility needs or find a host who can offer specific amenities. To contact the bookings department just call 0843 208 8066.

Host Support – 0843 208 8067

If you are an Airbnb host and you feel you need to receive some support regarding a recent stay or you are just starting up you can get in touch with the host support team. Host support can give you guidance on how to become an Airbnb plus host, what to do if you have had a rude or inappropriate guest stay, what to do if a guest has damaged your property, how to work their bookings system or how to cancel a booking that a guest has made that you are unable to do. You can contact host support on 0843 208 8067. You can also call the host support team if you want to register as a host or you want to make an inquiry about the hosting services.