British Airways

0843 208 2389

British Airways is the largest airline in the UK. British Airways was first founded in 1974, two years after the British Airways Board was first established by the UK Government. The airline is one of the founding members of the Oneworld alliance. Today, it is the largest airline based on fleet size, but the second largest behind easyJet in terms of passengers carried. You can contact the British Airways customer services contact number on 0843 208 2389.

Other British Airways Contact Numbers:

Department Contact Number Opening Hours
Customer Services 0843 208 2389 Monday to Friday
9am-6.15pm
Saturday to Sunday
9am-5pm
Head Office and Jobs 0844 249 2411 Monday to Friday
9am-6.15pm
Saturday to Sunday
9am-5pm
Complaints 0844 249 2413 Monday to Friday
9am-6.15pm
Saturday to Sunday
9am-5pm
Bookings 0844 249 2414 Monday to Friday
9am-6.15pm
Saturday to Sunday
9am-5pm
Cancellations 0844 453 0235 Monday to Friday
9am-6.15pm
Saturday to Sunday
9am-5pm
Executive Club 0844 249 2415 Monday to Friday
9am-6.15pm
Saturday to Sunday
9am-5pm

British Airways Customer Services – 0843 208 2389

You can get in touch with the customer services department if you need to report lost or stolen baggage, you would like to check the status of your flight, you need to make a special flight request or you have some other inquiries regarding their services.  Get in touch with the British Airways customer services team by calling 0843 208 2389. If you need to check if your flight has been delayed or cancelled due to weather or other circumstances you can get in touch with a member of the customer services team who will be able to check your flight. If you want to find out more about British Airways lounges, travel classes, food and drink, on flight entertainment or seating information you can also talk to someone from the customer services team.

British Airways Head Office and Jobs- 0844 249 2411

You can get in touch with the British Airways head office team if you would like to inquire about any of their services or you’re interested in working for British Airways and you would like to find out more. British Airways has over 40,000 employees in a range of different roles on the ground and in the air. You could work in the contact centre, helping customers to get the most out of their holidays. If you’re just starting out in your career, you could choose an apprentice role in the likes of engineering or project management. If you want to be in the cabin crew, you could work solely out of Gatwick or as part of a mixed fleet at Heathrow airport. You can inquire about British Airways jobs by calling the head office team. If you have a department specific questions such as you want to speak to someone from HR or marketing you can get in contact with the head office team on 0844 249 2411 and they will be able to transfer you to that department or possibly answer the question.

British Airways Complaints – 0844 249 2413

You can file a British Airways complaint if you are unhappy with the service you have received such as how customer services have treated you or how your flight went. If your flight was delayed or cancelled you may be able to receive some compensation for the trouble this has caused you, you can contact the complaints team regarding this. You can make a complaint about anything you’re unhappy with regarding British Airways you will need to provide any flight information as well as your account or personal information. Just dial 0844 249 2413 to speak to a member of the customer services team.

Bookings – 0844 249 2414

With British Airways you can fly to over 170 destinations. If you are on a budget you can search the website by price or ask a member of the team to assist you when looking for tickets. British Airways offers a ‘best price’ guarantee meaning that if you find the same flight for less on another website they will refund you the difference. When you book with British Airways Holidays you will get a combined saving with both the hotel and flights, you will also be ATOL-protected. If you want to make a booking, you need to change an existing booking such as date or time of travel or the name on the booking, you would like to inquire about a group booking or you want to inquire about booking for accessibility needs you can call the bookings team on 0844 249 2414.

Cancellations – 0844 453 0235

If for whatever reason, you need to cancel your flight with British Airways there are a few options as to how you do it. If you have booked your flight and have noticed a problem with the time, day or airport choices you can call the cancellations team on 0844 453 0235 to cancel it and receive a full refund, you can only receive a full refund if you call the team within 24 hours of making the booking. If you need to cancel a flight and it has been more than 24 hours after making the booking you can do this via the website or by calling the team, you may not be entitled to a refund depending on the type of ticket you purchased.

Executive Club – 0844 249 2415

The British Airways loyalty scheme is called the Executive Club, you can collect Avios points and spend them on rewards such as seat upgrades. The scheme is free to join and you collect point every time you fly with British Airways or one of their partners. You can spend your Avios points on car hire, flight upgrades and even hotel rooms. You can even share an account with your family or friends to earn rewards faster. When you sign up to the scheme you can collect Avios points for flights you have taken in the past 3 months before signing up. To inquire or sign up for the Executive Club just call 0844 249 2415.