Eurostar Contact Number

This is the contact number for Eurostar: 0843 658 6898. You can use the Eurostar Contact Number to book tickets and have your queries answered. Eurostar is the operator of trains between the UK and Europe.

eurostar contact number
eurostar contact number

Why would I call the Eurostar Contact Number?

  • To book a Eurostar journey.
  • To amend or cancel an existing booking.
  • Booking a Eurostar journey for a large group.
  • To find out about baggage allowances.
  • To book an airport transfer.
  • To get live departure/arrival times.

Eurostar Telephone Numbers

Department Contact Number
Head Office 0843 658 6898
Customer Service 0843 658 6898
Complaints 0843 658 6898
Bookings 0843 658 6898
Group Bookings 0843 658 6898

Eurostar Destinations

Eurostar has trains which visit a wide range of destinations. They are:

  • Paris
  • Lille
  • Marseille
  • Avignon
  • Amsterdam
  • Lyon
  • Bruges
  • Brussels

All trains depart from London St. Pancras station.

Eurostar Travel Information

Getting your ticket

You can print your ticket at home, collect it at the station you depart from or use a mobile ticket on the Eurostar app or your Passbook. To collect at the station, you will need to approach a self service machine or ticket desk, with your booking reference number and the credit card number. If you have a mobile ticket, you can check in by scanning your mobile.

Check in

Allow half an hour to check in ahead of departure, 45 minutes if travelling at a busy time such as weekends and Bank Holidays. To check in, you need your ticket and passport.Luggage doesn’t need to be checked in.

Travelling with children

Children under the age of 4 can travel for free, as long as they sit on an adult’s lap throughout the whole journey.

Food services

In standard class, there is an onboard café where you can purchase hot/cold drinks, meals and snacks. You can also bring your own food and drink onboard. For standard premier class, you’ll be served a light meal and drinks- for travel before 11am, this is a cold breakfast of pastries and yoghurt. At any other time of day, you can have a choice of two main meals and a dessert with soft drinks, beer, wine or tea/coffee. For business premier, you can choose a hot or cold breakfast before 11am, a three course meal for lunch and dinner, afternoon tea and drinks including champagne.


If you are celebrating something on board, you can have champagne, chocolate or a cake delivered to your seat. Just inform Eurostar 72 hours before departure.

Eurostar Timetable

Trains between London and Paris commence at 5.40am. The last train to Paris departs at 8.31pm.

Trains between Paris and London commence at 6.43am. The last train to London leaves at 9.13pm.

The first train between London and Brussels leaves at 6.50am. The last train departs at 8.03pm.

The first train between Brussels and London leaves at 6.56am. The last train back to London leaves at 7.52pm.

Eurostar Prices

Eurostar prices depend on the time you book and the class that you travel in. For instance, last minute bookings for a weekend may be more expensive than a booking two months in advance for a weekday. Fares can be as low as £29 one way when you travel at specific times, so it is advisable to be flexible in your travel arrangements.

Eurostar Breaks

You can get a great price for your hotel for a short break, thanks to Eurostar’s partnership with Expedia. How does it work? Simply book your Eurostar train tickets and get access to exclusive Expedia discounts, through the ‘manage a booking’ tab. There’s also no cancellation fee or a fee to change a reservation.

Eurostar Deals

Eurostar often has deals to make fares more affordable. Current deals (May 2016) include:

  • Show your Eurostar ticket for 2 for 1 entry at attractions such as the Musée d’Orsay in Paris, The Magritte Museum in Brussels or Le Palais des Beaux-Arts in Lille.
  • Ski in the Alps this winter from £74.50.

Eurostar Loyalty Programmes

There are two Eurostar loyalty programmes to choose from.

Eurostar Plus Points (Leisure Journeys)

Plus Points is free to join and has a range of benefits:

  • Get a £20 e-voucher for every £300 that you spend.
  • Share rewards with your family and friends.
  • Get access to special offers and early access to sales.

Eurostar Frequent Traveller (Business journeys)

Spend £250 on a journey to join this loyalty scheme.

  • Get points each time you travel.
  • Earn points when you stay at certain hotels or book car hire.
  • Spend points on travel rewards with no expiry dates.
  • Enjoy fast track check in and access to business lounges.
  • Unlock more perks the more you travel.

Eurostar FAQ

Can I change my booking?

Names, destinations and departure cities can’t be changed. However, if you wish to travel at a different date or time, you can exchange your ticket for a fee.

Is there wifi at the station/on the train?

Most stations have wifi in public areas. Newer trains also have wifi and on-board entertainment.

Is there a restrictions on liquids in my Eurostar luggage?

Unlike airlines, there is no liquids restriction on Eurostar trains, so you can bring all of your toiletries and even a bottle of champagne if you’re celebrating. Plus, if you buy a coffee at the station, pop it in a tray and you’ll get it back at the other side of security.

Can I take my pet on a Eurostar train?

Only registered guide or assistance dogs are allowed on Eurostar trains. Emotional support dogs and other pets are not allowed; and only four guide dogs are allowed on each train, so make sure to inform Eurostar in advance.

What is the compensation policy in case of delays?

The amount of compensation you receive depends on how long you were delayed for.

60-119 minutes = 25% of ticket value.

12-179 minutes = 50% of ticket value.

180 or more = 75% of ticket value.

About Eurostar

Eurostar services first launched back in 1994 between London Waterloo and Paris. It wasn’t until 2007 that services were moved to St. Pancras station, after it was extended and refurbished. One of the best things about travelling by Eurostar is that by simply changing in Lille, Paris or Brussels you can access over 100 European destinations.

Travelling by train releases 80% less environmental emissions than flying. There are up to 18 departures each day, with journey times of just over 2 hours to Paris.