Madame Tussauds Contact Number

0844 248 2624

Madame Tussauds is a world-famous wax museum. It features wax versions of significant historical and cultural figures. These include musicians, film stars, athletes, politicians, and the British Royal family. The French wax sculptor Marie Tussaud founded the museum to showcase her works in London in 1835. Originally located on Baker Street, her grandson moved the museum to its current home on Marylebone Road in 1884. The first international Madame Tussauds opened in 1970 in Amsterdam, followed by further wax museums around the world. There are now Madame Tussauds branches in America, Asia, and Australia. In the UK, there is a Madame Tussauds in Blackpool as well as the flagship wax museum in London. Merlin Entertainments has been operating Madame Tussauds since 2007.

Madame Tussauds Contact Numbers

Contact Madame Tussauds in London for help with tickets and bookings. They are open every day of the week during the hours shown below. The Guest Support Team is on hand to assist you with any problems or to provide more information about Madame Tussauds.

Department
Phone Number
Opening Times
Customer Services
0844 248 2624
(Mon – Fri) 10am – 4pm
(Sat – Sun) 9am – 4pm
Ticket Bookings
0844 248 2624
(Mon – Fri) 10am – 4pm
(Sat – Sun) 9am – 4pm
Disabled Bookings
0844 248 2624
(Mon – Fri) 10am – 4pm
(Sat – Sun) 9am – 4pm
Group Bookings
0844 248 2624
(Mon – Fri) 10am – 4pm
(Sat – Sun) 9am – 4pm
Merlin Passes
0844 248 2624
(Mon – Fri) 10am – 4pm
(Sat – Sun) 9am – 4pm
Complaints
0844 248 2624
(Mon – Fri) 10am – 4pm
(Sat – Sun) 9am – 4pm

Customer Services

Whenever you have a general enquiry about Madame Tussauds, simply call 0844 248 2624 and a member of the team will answer it for you. Madame Tussauds in London is generally open from 9am to 4pm every day except Saturday, when it closes at 5pm. You can call this number to check the final admission times ahead of your visit. Call for advice on how to redeem vouchers and promotional offers at Madame Tussauds. Find out the correct entrance to use before you go to make sure you get in smoothly. There are seven different doors, but the numbers for specific ticket types are subject to change. You can make enquiries about the time slot system and how long it will take to go around the museum. Check the availability of facilities, or find out more about the latest wax figures.

Ticket Bookings

Standard prices for tickets to Madame Tussauds are £35 for an adult and £30 for a child. Standard tickets allow you to access all areas, including the Star Wars and Marvel experiences. However, admission to the Sherlock Holmes experience is an additional £5 for each person. Priority entrance tickets enable you to skip the long queues. Premium tickets include priority entry, complimentary popcorn, and entry to the Sherlock Holmes and Alien: Escape experiences. Prices for standard tickets will vary online, as it is cheaper if you book in advance. The most popular time slots are likely to cost more. Family tickets are available for up to five people, including at least two children and no more than two adults. Call 0844 248 2624 for help with booking your tickets online or amending the date of your visit.

Disabled Bookings

To ensure your safety, Madame Tussauds can only accommodate 3 wheelchair users in the museum at one time. For this reason, you must make a booking in advance to guarantee entry. The trained staff can assist visitors with disabilities from floor to floor using the lift. Wheelchairs are available on request when you make your booking. One helper can gain free entry to the museum as long as you can provide official documentation proving your disability. Assistance dogs are permitted. Mobility scooters are also allowed, but some areas are not accessible using these. Call 0844 248 2624 to discuss your booking or fill out a disabled booking request form online. It is best to phone in advance to check that the lift is working and ensure that you will be able to access the museum during your time slot.

Group Bookings

If your party consists of 10 or more people, you could save up to 30% when you make a group booking in advance. Further discounts are available for youth groups like Scouts. Primary and secondary school trips can receive one free teacher ticket per a certain number of students. Schools can also book workshops to learn about the history of Madame Tussauds. There are discount packages available for overseas schools, higher education institutions, and summer schools as well. Group tickets include entry into all areas of Madame Tussauds. Call 0844 248 2624 for assistance with making a group booking. If you regularly take groups to Madame Tussauds, then you should create a trade account to access more benefits. Send an e-mail to the trade sales team at trade@merlinentertainments.biz.

Merlin Passes

Merlin Entertainments offers passes to save money and gain entry to multiple attractions in the UK. These include the London Eye, SEA LIFE London, Blackpool Tower and all of its attractions, and theme parks like Alton Towers, Chessington World of Adventures, Thorpe Park, and Legoland. Merlin’s Magical London Pass gives you cheaper access to four other major London attractions as well as Madame Tussauds. These are the London Dungeon, the London Eye, SEA LIFE London and Shrek’s Adventure. Merlin Annual Passes allow you to access Merlin attractions across the UK all year round, subject to operational times. These Merlin Passes are all available to buy online or in person at Madame Tussauds. Call 0844 248 2624 if you need further information about a specific Merlin Pass or how to use them.

Complaints

As a popular tourist attraction, Madame Tussauds wants to provide the best experience for all guests attending their exhibitions. If you have any feedback to pass on to the Guest Support Team, call them on 0844 248 2624. You can pass on compliments as well as making complaints. You may want to contact Madame Tussauds to make a suggestion for a future exhibition or celebrity wax figure you would like to see in the museum. If you think that there was a problem with the quality of any of their current exhibitions, let them know. In the event that you have a negative experience at Madame Tussauds or if you need to report an item of lost property, you should speak to a member of staff onsite for immediate help. You can still make complaints after the date of your visit if you call the number above.

Other Ways to Contact Madame Tussauds

You can find Madame Tussauds on social media if you want to check updates. Send a quick question on Facebook or Twitter and wait for someone to get back to you. There is an online contact form that you can fill in with enquiries, which the Guest Support Team will respond to within 72 hours. Alternatively, you could send an e-mail directly to guest.experience@madame-tussauds.com. To post a letter with a query or complaint, send it to the customer services address below. If you would like to hire Madame Tussauds to host an event at the venue, visit merlineventslondon.com. Press enquiries can go to madametussauds@stripecommunications.com. If you are interested in working for Madame Tussauds, then you can check their current vacancies and apply for jobs at merlincareers.com.

Department
Address
Customer Services
Madame Tussauds London
Marylebone Road
London
NW1 5LR