On the Beach

0844 826 0543

On The Beach is a travel retailer in the UK. Founded by Simon Cooper in 2004, On The Beach went on to become the first online travel agent to create an ABTA-approved trust in 2011. The company was listed on the London Stock Exchange in 2015. On The Beach is one of the leading online travel agents in the UK for beach holidays around the world. They also operate websites for Norway and Sweden. Over 1.5 million customers book their holidays through On The Beach every year. On The Beach package holidays are ATOL-protected.

On The Beach Contact Numbers

Contact On The Beach for assistance with your holiday from pre-booking to post-flight home. Their customer support team is available to help you every day during the opening hours shown below. Only call up outside of these hours in the event of a holiday emergency.

Department
Phone Number
Opening Times
Customer Services
0844 826 0543
(Mon – Fri) 8am – 8pm
(Sat – Sun) 9am – 7pm
New Booking
0843 557 5218
(Mon – Fri) 8am – 8pm
(Sat – Sun) 9am – 7pm
Change Booking
0844 248 2256
(Mon – Fri) 8am – 8pm
(Sat – Sun) 9am – 7pm
Payments
0844 248 2258
(Mon – Fri) 8am – 8pm
(Sat – Sun) 9am – 7pm
Complaints
0844 453 0244
(Mon – Fri) 8am – 8pm
(Sat – Sun) 9am – 7pm
Careers
0844 248 2259
(Mon – Fri) 8am – 8pm
(Sat – Sun) 9am – 7pm

Customer Services

Should you have an enquiry for On The Beach, simply call their customer services team on 0844 826 0543. Before you make a booking, you can ask about things like financial protection, required documents, and travel insurance. If you have already made a booking, you can contact On The Beach at any time with questions about it. You will need to quote your MYB reference number, which you can find in your Order Request receipt e-mail. If you have a specific holiday in mind, get advice on Visas and any tourism taxes for that country.

New Booking

How On The Beach works is that you select your holiday on the website and make the booking. They will send out an Order Request e-mail, but this is not a confirmation of your booking being complete. On The Beach will attempt to book your holiday with the individual suppliers for you. If there are any problems with availability or price changes, they will call you to discuss your choices. You can either cancel and find another holiday or pay the extra costs to confirm the booking. Call 0843 557 5218 for help with making a new booking.

Change Booking

While On The Beach advisors cannot make changes to your booking over the phone, you can call them on 0844 248 2256 for advice on amending your booking. You will have to request a change in your online account through the “My Bookings” section. Usually, the site will provide a price quote for the cost of the amendment. If not, then you can contact On The Beach to find out what the fees will be to make your desired changes. You might want to add, amend, or remove a flight, hotel, luggage allowance, or specific passenger details.

Payments

On The Beach allows their customers to spread out their holiday payments until two weeks before they depart. The deposit scheme offers a low deposit for holidays more than 45 days away. You pay the rest of the deposit after 31 days and then pay the remaining balance 2 weeks before you leave. You can view your balance and make advance or overdue payments through your online account. Otherwise, call 0844 248 2258 for assistance with holiday payments. You can call to request an e-mail receipt with all your payments.

Complaints

If you find that you need to complain while on holiday, it is important that you do it directly. Report your complaint to a representative of the travel provider immediately, whether it is the airline or hotel. If you do not do this, it might not be possible for On The Beach to investigate further complaints when you return to the UK. You can call 0844 453 0244 for advice on how to handle your complaint. If you think that you are entitled to compensation as a result of their failure to meet their promised standards, then call On The Beach.

Careers

On The Beach is always looking for ambitious people to join their team, based near Manchester. Customer Service Advisors and Co-Ordinators for Operations, Reservations, Online Bookings, and Feedback are all important at the call centre. There are also roles in IT development and brand marketing. The company offers a host of employee incentives, so call 0844 248 2259 to find out more about recruitment. Even if there is not a specific role to suit you at the moment, send a CV and cover letter to careers@onthebeach.co.uk.

Other Ways to Contact On The Beach

You can manage your bookings, including payments, through your On The Beach website account. If you send a message through your account, the turnaround time for a reply is 48 hours. You will get a much faster response to any issue if you speak to a person over the phone. Otherwise, you can contact On The Beach customer services on Facebook or Twitter. They are available to answer messages during the same opening hours as above. To escalate an ongoing complaint, send a letter to their UK head office address. Send an e-mail with enquiries or complaints to customercare@onthebeach.co.uk at any stage if you prefer to correspond online.

Department
Address
UK Head Office
On the Beach Limited
Park Square
Bird Hall Lane
Cheadle
SK3 0XN