Paultons Park

0844 248 2663

Paultons Park is a family theme park in the UK. It covers 140 acres of land on the former Paultons Estate in Hampshire, near the edge of the New Forest National Park. Paultons Park is home to Peppa Pig World, which is an area of rides based on the children’s TV show character. Most of the rides at the park are designed for young children. Over one million visitors come to the park each year to enjoy the 70 rides and attractions. These include the 4D cinema, shops and restaurants, and gardens with a collection of animals and birds.

Paultons Park Contact Numbers

Contact Paultons Park before or after a visit to the theme park if you have any queries. The team can help you from Monday to Friday.

Department
Phone Number
Opening Times
Customer Services
0844 248 2663
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
Tickets
0844 248 2663
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
Accessibility
0844 248 2663
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
Group Bookings
0844 248 2663
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
School Trips
0844 248 2663
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
Complaints
0844 248 2663
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed

Customer Services

If you have a question in advance of your trip to Paultons Park, call their guest services team on 0844 248 2663. You can ask for more information about all of the rides and attractions, including the ride maintenance schedule. You should definitely check this if there is a specific ride you are looking forward to for your visit. Learn about all of the different animal species in the park, and check if there are any special seasonal events happening. Enquire about the shopping or restaurant facilities if you have a specific dietary requirement.

Tickets

Tickets guarantee access to all parts of Paultons Park, including Peppa Pig World. You can buy tickets on the website, at the park, or over the phone when you call 0844 248 2663. One-day or two-day tickets are available, with children under 1 metre tall allowed in for free. There are also tickets for families of 3, 4, or 5 paying guests, and saver rates for seniors over 60 years old. Guests can also buy season tickets to use as an annual pass. There are 3 tiers of VIP experiences as well as Peppa Pig Early Play Passes and Photo Passes.

Accessibility

Call 0844 248 2663 if you have any questions about accessibility at Paultons Park. As the rides and attractions are accessible for people with disabilities, there are no discount rates available for them or their carers. However, some rides are not accessible for people with wheelchairs or mobility scooters. For this reason, these customers can gain free entry to the park. There are accessible toilet and car parking facilities and a Queue Assist Scheme for disabled guests. Call to find out how to get a Queue Assist Pass to use on your visit.

Group Bookings

Groups of 15 or more paying customers can get discounts on tickets if they visit Paultons Park together. Family and friends can save money by having a day out at the same time. Term time ticket prices are lower than weekends and school holidays. Children have to be at least 1 metre tall with shoes on to qualify as a member for the group rate. Call 0844 248 2663 if you need assistance to place a booking for a group. If your group contains more than 15-100 guests, you should e-mail groups@paultons.co.uk to make a booking.

School Trips

Paultons Park offers the UK’s first dedicated education facility for school trips at a theme park. As well as Professor Blast’s Learning Lab, young students can visit the rides and gardens and participate in other interactive workshops. Paultons Park can provide free resources for schools to download. School trips are welcome for students of all ages, from pre-school to post-16. Trips to Paultons Park combine education with fun and entertainment. Call 0844 248 2663 to enquire about booking a school trip at Paultons Park.

Complaints

If you experience a problem during your visit to the theme park, please report it to a member of staff at the time. If this is not possible, or they did not resolve the issue, you can call 0844 248 2663 to make a complaint. You must report any issues within a month of your visit, or Paultons Park will not be able to investigate further. If it is a serious problem such as a safety concern which may affect others, please report it immediately. Pass on any feedback you have about the rides or attractions and make suggestions for improvements.

Other Ways to Contact Paultons Park

If no-one is available to speak on the phone, you can reach Paultons Park online. Send a Facebook message or send a tweet to them on Twitter and a member of the team should respond as soon as they can. You can send an e-mail to enquiries@paultons.co.uk for general queries, or guestservices@paultons.co.uk regarding your experience at the park. Depending on how busy they are, it might take up to 10 days for Paultons Park to respond to your e-mail. They can only assist with complaints up to four weeks after your visit.

Department
Address
UK Head Office
Paultons Park
Ower
Romsey
The New Forest
Hampshire
SO51 6AL