Thomas Cook

0843 557 4347

thomas cook contact number
Thomas Cook contact number

Thomas Cook is a travel operator based in the United Kingdom.

Thomas Cook Numbers:

Thomas Cook Phone Number
Head Office 0843 557 4347
Customer Services 0843 557 4347
Booking Line 0843 557 4347

Thomas Cook Opening Hours

Department Opening Hours
Customer Service Monday-Friday, 9am-6pm
Saturday- 9.30am-5.30pm

Thomas Cook Head Office Address

Department Address
Head Office Thomas Cook Group plc
3rd Floor, South Building
200 Aldersgate
London
EC1A 4HD

Why would I need to call the Thomas Cook contact number?

  • To book your holiday.
  • To make a payment towards an existing booking.
  • To book special assistance.
  • To make a group booking.
  • To get a refund for an existing holiday.
  • To make a complaint about an experience on a Thomas Cook on holiday or member of staff.

Thomas Cook Holidays

Thomas Cook is one of the largest travel providers in the UK. The company can arrange a wide range of holidays with different types of getaways  such as:

  • All inclusive
  • Beach
  • Adults only
  • Family
  • Far and away
  • Luxury
  • Last minute
  • Self catering
  • Weddings/honeymoons
  • Villas

Are Thomas Cook flights refundable?
Are cruises all inclusive?
Where does Thomas Cook fly to from Stansted Airport?
Cabin crew recruitment
When does Thomas Cook have a sale?

Thomas Cook is the owner of several different brands, some of whom specialise in a certain type of holiday. For example, Thomas Cook runs Club 18-30, which provides party holidays for young people to the likes of Ibiza, Magaluf, and Malia.

Thomas Cook also has ‘collections’ which are holidays or hotels chosen by the company. For instance, the Signature collection specialises in luxury holidays to the likes of the Maldives, Bali, and Thailand. Another popular collection is Casa Cook, a bohemian adults-only paradise in Rhodes.

Thomas Cook Flights

Thomas Cook Airlines is one of the UK’s leading flight operators. If you’re looking for a flexible holiday, you may wish to book a flight-only deal through Thomas Cook. The fleet has been refurbished recently and flies to over 60 destinations across the world such as New York, the Canary Islands and the Caribbean. You’ll be able to pick your seat and baggage allowance. You can even book an in-flight meal designed by celebrity chef James Martin.

The airline has recently designed a premium cabin to help you travel to your destination in comfort. The cabin launched back in May last year and is available on long-haul flights.

Thomas Cook Late Deals

If you’re quite flexible with your travel arrangements, you can take advantage of a last minute deal. On the Thomas Cook website, the operator regularly advertises last minute deals or you could pop into your local Thomas Cook store to see what is available. You can search online by destination or if you’re feeling extra adventurous, departure airport. Generally, the last minute holidays advertised are departing within 14 days. You will find the majority of last minute holidays are self-catering and may be for shorter periods of time, such as four nights.

Thomas Cook Hotels

Thomas Cook Hotels
Thomas Cook Hotels

Thomas Cook has created several different brands of hotels which all cater to different travellers and budgets. Each resort has its own style so there will be a Thomas Cook hotel for you. The brands are:

  • Sentido Hotels- Luxury hotels with an individual style.
  • Sunconnect Resorts- For families with a varied entertainment programme, water slides and free wifi.
  • Smartline Hotels- Great value holidays with a colourful decor, buffet style restaurant and a bar.
  • Sunprime Hotels- Quieter holidays for adults only with four-star service.
  • Sunwing Family Resorts- All hotels are located directly on or near beaches, with multiple pools/sports club/entertainment activities.

Popular Questions about Thomas Cook

Are Thomas Cook flights refundable?

No, unfortunately, Thomas Cook Airlines flights are 100% non-refundable, so if you need to cancel your flight, you won’t be able to get any money back.

Are Thomas Cook cruises all inclusive?

Thomas Cook can help you book a cruise with some of the largest cruise operators in the world, such as Royal Caribbean and P&O Cruises. As a result, whether the cruise is all inclusive will depend on the operator. You may be able to book your cruise in conjunction with an offer, such as free drinks or free meals. You can call the phone number on this page to speak with a Thomas Cook cruise expert who can advise you on cruise meal plans.

Where do Thomas Cook fly to from Stansted?

Thomas Cook flies to a range of destinations from London Stansted Airport, such as Rhodes or Palma. Thomas Cook Airlines flies to over 60 destinations and you can use the website to search for flights which depart from Stansted.

When do Thomas Cook recruit for cabin crew?

Thomas Cook opts to recruit their cabin crew by the airport. The company doesn’t have a set period when it recruits, but it tends to be around November time in preparation for the summer season. The best thing to do is to check the Thomas Cook careers website on a regular basis or contact them directly using the number on this page, as a member of staff may be able to give you more information about the recruitment process.

When is Thomas Cook sale?

Thomas Cook holds regular sales on flights and holidays throughout the year. You can generally expect to see a summer sale, Black Friday/Cyber Monday sale and a winter sale. There may also be flash sales on certain destinations or holiday types at certain points, but this cannot be speculated and depends purely on Thomas Cook.

About Thomas Cook

Thomas Cook Group as it is today was originally founded in 1851 by Thomas Cook himself. He arranged transport to the Great Exhibition, before organising tours to Europe four years later.

In 2002, Thomas Cook was acquired by C&N Touristic AG, so the company changed its name to Thomas Cook AG. In 2007, that company merged with My Travel Group Plc to become the Thomas Cook Group as it is today. The company owns a number of tour operators, airlines and the booking website Hotels4u.

The company has over 21,000 employees and a net income of £19 million in 2015.

For more information about Thomas Cook, call the Thomas Cook contact number on this page.